FAQs

What services do you offer?

Memory Post offers monthly photo printing services so your baby’s first year isn’t lost to your camera roll.

In addition to your photos you’ll also receive special keepsake items to help preserve your memories and tell the stories behind the photos

How many prints will I receive?

Once a month you will receives 10 prints that are 4×6. Currently we do not offer more than 10 per month.

How does this work?

  • Every month you will receive an email letting you know it’s time to upload your 10 photos.

  • Scroll through the last month’s photos and upload your 10 favorite images.

  • You will receive a confirmation email letting you know your photos have been uploaded and your order is being processed.

  • Prints will arrive within 10-14 business days. Prints will be mailed in a photo safe envelope.

  • Remove from envelope and enjoy!

I only want photos sent to me. Do you have a plan for that?

Yes! You’re looking for the Essentials Membership. Every month we simply deliver your photos straight to your mailbox. No extras, and the flexibility to cancel whenever you need.

Of course you can! Don’t worry we’ll be happy to send your prints at any time.

While we do send multiple reminders, if you happen to miss a month we will be happy to send your prints when you’re ready to upload them.

For example, if you forget to upload June’s prints, but you remember in July, you can upload both June’s and July’s photos at once. We will send you all 20 prints in one envelope. There is no additional charge for uploading your photos late.

I forgot to upload my photos this month! Can I still get my photos?

Do you send my photos as an album every month?

No, we are not creating an album of your photos. This service is designed to deliver physical prints to your mailbox so you can have the flexibility to use them however you like!

Whether you choose to frame them, share with loved ones, put in album or even just put them on your fridge, it’s always special to have a physical photograph you can hold in your hand.

While we do not create an album for you ,our yearly membership plans do include a ready to use photo album as part of the first delivery. In your album you can preserve not only your photos, but also your Milestone and Memory Cards.

Do you have gift cards?

Yes! We love giving the gift of memories.

  • Gift cards are sold as unique digital codes. We don’t ship physical gift cards.

  • At checkout, you can choose to email the gift card code to the recipient or yourself.

  • Gift cards never expire.

Can I cancel at anytime?

Only the Essentials Plan is a subscription that can be canceled at any time.

The Hello Baby Package is one time purchase that lasts for a year.

I ordered the Hello Baby package. Can I cancel it/get a refund?

We do not currently offer refunds on this package.

Hello Baby Package is not a yearly subscription. It is a one time purchase. It will not renew once the first year of baby’s photos has been completed.

Is anything besides photos included in the monthly delivery?

Yes! We include items in addition to your favorite photos.

This Includes:

  • Memory Prompts: simple writing prompts to help you preserve the story of this season of life.

  • Monthly Milestone Cards; for the Hello Baby Plans from newborn-12 months old

  • Photo Challenge Card: A special photo challenge to hep you capture the simple moments happening during this season of life.

  • A keepsake photo album to preserve both your photos and the stories behind them.

I have a question not listed here. How can I reach out?

There are two ways to reach out.

  • Go to “Contact” in the menu bar above and fill out the form

  • Email us at hello@mymemorypost.com

  • Please allow for 24-48h business hours for a response.